FAQ

Hetta provides free delivery on all items, regardless of size or price to all Canadian provinces and across the continental US. For larger items, including sofas, beds and dining tables, we also provide free in-home assembly and removal of packaging. There is no catch—we feel that delivery and set up should be as efficient as possible. 

If you would like to ship your order to the Canadian Territories, Hawaii or Alaska please reach out to our Customer Care team to support processing your order. Note, an incremental shipping fee will apply. 

You can return regular price items for exchange or refund in new condition with original packing within 30 days of delivery.

Small parcel returns will be picked up via FedEx on a date that fits your availability. We charge a flat rate return shipping fee of $75 for small parcel items, which will be applied against your refund or exchange.   

In home delivery returns will have a scheduled pick up that fits your availability. We charge a flat rate return shipping fee of $150 per item, which will be applied against your refund or exchange.   

If you do not have the original packaging, a return re-packaging fee of $75 will also be applied.  

Unfortunately, we do not accept returns at our showroom. Please contact our customer care team to arrange your return.  

We offer a limited warranty up to five years, covering any confirmed imperfections in
manufacturing or craftsmanship starting from the day your order is delivered to
your home.

This warranty applies only when products are used as intended in residential settings and have not been altered or modified in any way.

The warranty becomes void if the product is misused, mishandled, or modified. It also does not apply if damage occurs due to accidents, natural disasters (including fire,
water, or flooding), improper storage, or environmental exposure such as extreme heat or humidity. The warranty is non-transferable and does not apply to items that are resold, transferred, purchased second-hand, marked final sale, or sold as floor models. Additionally, products used in commercial environments are not covered unless specifically designated as commercial grade. 

There are a few limitations and exceptions, which you can explore in more detail below.

Exclusions

Solid Wood — 5 Years

·       Natural grain, knots, and color variation are expected and not considered defects.

·       Damage from neglect, water exposure, or failure to follow care instructions is not covered.

·       Hairline cracks or minor warping due to temperature or humidity are normal and do not affect structural performance.

Stone — 5 Years

·       Cosmetic variations and surface wear are not covered.

·       Natural stone is inherently unique. Each piece may vary in texture, tone, and veining.

·       Staining, scratching, and etching can occur without proper care. Use coasters, trivets, and placemats at all times.

·       Spills must be cleaned immediately. Damage from staining or moisture absorption is not included in the warranty. 

Frames (seating) — 5 Years

·       Issues caused by movement, dragging, or improper assembly are excluded.

Suspension (seating) — 5 Years

·       Damage caused by misuse is excluded.

Cushion/Core — 5 Years

·     Cushion foam and cores are warrantied for five years against defects in materials, such as structural breakdown.

·       Compression due to normal use is expected and not considered a defect.

·       Cushions with feather and/or fiber fill should be fluffed regularly to maintain their shape and loft, and to minimize flattening over time.

·       Feathers that poke through insert jackets to a reasonable degree are not considered a defect. 

Fabric/Slipcovers — 2 Years

·       Damage caused by improper cleaning or lack of maintenance is excluded.

·       Natural materials like linen may show relaxed textures over time — this is not a flaw.

·       Fading, pilling, staining, wrinkling, or flattening of nap are considered normal wear and not covered. 

We design our products with lasting quality in mind, and we’re committed to helping if
something goes wrong. If you believe you may have a warranty concern, our customer care team is here to support you.

Hetta charges sales tax in provinces or states where we are required to by law. Prices are shown without tax and any applicable taxes will be displayed clearly at checkout once your address is entered.

Because larger pieces include complimentary delivery and assembly, there are no assembly instructions on Hetta’s website. Please  reach out to us  and we would be happy to send them to you directly. 

 Smaller items that require assembly will include detailed instructions with your order. 

To help you find the right size for your needs, you can find detailed dimensions on each product page, including width (W), depth (D) and height (H). We recommend leaving at least two feet for walkways around where you plan to place your sofa. It’s also important to account for fixtures, mouldings and outlets.    

 Hetta has both standard and large sizes on our Breeze collection for additional flexibility, and if you have a smaller space to fill we have several 2.5-seater sofas. If you need any recommendations or have any questions, please contact us and we’d be happy to help.  

Hetta offers free swatches to help you find the right fabric. You can order directly from the Hetta website on our product pages. Once your order is placed, the swatch will arrive via mail within 1-2 weeks.

You can find detailed care instructions on the Hetta website on our product pages, under the Care & Longevity section. Or, if you have additional questions on care for a specific item, please reach out to our team. 

While we always recommend dry cleaning or professional cleaning, some of our slipcovers are machine washable. Close all zippers and wash in cold water on a delicate cycle with mild or no detergent. Hang to dry—using a dryer may cause damage and void the warranty. You can find more details about care on our product pages.

LiveLife™ is Hetta’s signature performance fabric. Offered on a number of upholstered collections, LiveLife is stain resistant, moisture-repellant, washable and non-toxic. We use a PFAS-free stain repellent treatment that provides great protection and durability. Water-based liquids like juice, coffee and wine will quite literally bead right off, and you can easily clean them up with a paper towel. 

Hetta is designed by our team in Vancouver, Canada. We work with factories in Asia and Europe to create our timeless, high-quality pieces.

We aim to present the colour and texture of each product as accurately as possible. All photos on our website are taken by professional photographers with lighting conditions that reflect residential settings. How these photos are displayed on individual screens may vary. If you’re unsure about a colour, get in touch with us and we will happily send you a free swatch.

Hetta was created by the team behind Sundays, sharing the same values of quality, comfort, and thoughtful design. While Sundays leans into relaxed, easy living, Hetta takes a more refined approach—focused on heritage and tradition. Both brands are part of the same family, built with care to complement different styles of home.

CertiPUR certified foam is made without harmful chemicals, and meets rigorous standards for emissions, content and durability. Our Breeze, Saddle and Blume sofa collections use this foam. It’s one more way we’re staying true to our commitment to thoughtful, responsible design—ensuring you can feel good about the furniture you’re bringing into your home.

Hetta offers a trade program to colleagues in the industry.

Please visit our Trade page for more information or reach out to us at trade@hetta.com.

Yes, we have partnered with Shop Pay Installments allowing you to split your purchase into regular payments.  We offer two options:  

• Four bi-weekly, interest-free payments, for orders from $50 to $999.99.   
• Monthly payments, for orders from $150 to $17,500.  

 For more information on how it works, see the Shop Pay Installments FAQ. 

A number of Hetta pieces are commercial grade—which means they are tested for use in commercial settings.

Yes, you can see Hetta products in person at our New York showroom, located on the lower level of Sundays in Flatiron. Find more information here.

We believe that true sustainability is the whole life-cycle of a product, so quality, natural materials, and longevity are integral to our philosophy at Hetta. We truly believe in reducing our environmental footprint, through "fewer, better things," quality furniture, and timeless designs that stand the test of time.

Our product team works directly with our factory partners to identify opportunities for improvement, including replacing the use of styrofoam with sustainable packaging where possible with a goal of eliminating the use of styrofoam in our packaging, without impacting the integrity of the piece. As primarily a direct-to-consumer brand, we strive to reduce travel of our pieces before they arrive in our customers' homes and offer a free swatch program to minimize additional travel for returns. Returned items are donated to local charities when possible. Internally, we continue to educate ourselves about further ways to contribute to a more sustainable future through our products and operations. 

Yes, submitting your credit information on the Hetta website is safe. All information inputted into our website is encrypted and we will do our best to protect its security in our systems. Specifically, every web page on our site uses Secure Sockets Layer (SSL) encryption, which makes all information inputted unreadable should anyone try to intercept it.

No, Hetta will never provide your information to other companies. You will only receive communication from Hetta related to your order, or if you’ve signed up for email or SMS marketing. If you prefer not to receive communication from Hetta, please unsubscribeor contact usto let us know.